CASE STUDIES
Charity / NGO
Technology Transformation & Operating Model for The Big Life Group
Following a 2023 cybersecurity incident, The Big Life Group engaged us to stabilise and transform its IT function. The programme delivered a Cybersecurity Strategy, Incident Response and Disaster Recovery plans, and achieved ISO 27001 Stage 1 certification. A new MSP (Sharp IT) was appointed, Microsoft Azure and ManageEngine Service Desk were implemented, and ITSM best practices embedded. A 2–3 year Technology Transformation Strategy and Target Operating Model were developed, strengthening cyber resilience, service performance, and alignment between IT and BLG’s mission as a leading UK social enterprise.
Events Industry
Clarion Digital Transformation
Clarion undertook a post-Covid digital transformation to align its global events business with a new operating model. The IT Transformation Programme rebuilt the technology function, introducing agile governance, process optimisation, and a new IT operating model. Key achievements included recruitment of 12 technology specialists, delivery of a baselined IT strategy, Power BI-driven KPI and capacity models, and a new IT Steering Committee. Infrastructure modernisation (O365, network refresh, Sophos XDR rollout) and ITIL-aligned process redesign enhanced security, resilience, and service delivery across Clarion’s global operations
Higher Education
Newcastle University Digital / IT Transformation
Led the transformation of Newcastle University’s IT function, managing 170 staff across infrastructure, systems, AV/EUC, academic IT, and service delivery. Delivered major projects including Software for Teaching AY23, a £25m Network Refresh, Cybersecurity Essentials, CRM for Admissions, and SAP SSO. Unified IT support across faculties through the Evolution programme, stabilised operations, filled key vacancies, and implemented a multi-year digital transformation roadmap aligned with the Business Technology Standard to enhance governance, service quality, and cyber resilience.
Further Education
Digital & Technology Transformation at Haberdashers’ Schools
Led a multi-year modernisation programme across Haberdashers’ Boys’ and Girls’ Schools. This included stabilising IT operations, cutting the ticket backlog from 1,200 to under 200, and developing a digital strategy to enhance teaching, learning, and service delivery. Key outcomes included a new IT Target Operating Model, cybersecurity improvements, AI and Microsoft 365 pilots, and a BI strategy aligned to KPIs. Managing 24+ staff and a £4m budget, I delivered a secure, data-driven, and future-ready digital environment.
Local Government
Digital Transformation Strategy
Development of a Digital Transformation Strategy, a roadmap to transforming Wakefield Council's IT culture and customer experience.
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Over an intense 6-month period Founder and Director of IQS Consultancy, Kuldip Sandhu PhD, worked closely with the Head of Business Change, Head of Communications & Change and colleagues across Wakefield Council to develop a Council-wide Digital Transformation Strategy.
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Learn how local government is transforming below.
Events Industry
Digital IT Transformation Strategy & Implementation
Development of a Digital Transformation Strategy (Smart Venue), a roadmap to transforming ExCeL's IT culture, end user and customer experience.
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Over a 2 year period IQS worked closely with the Board and Senior Leadership (CEO, CFO, Head of Exhibitions/Conferences, Marketing, HR & F&B) and staff across Technology to develop a enterprise-wide IT / Digital Transformation Strategy and subsequently implemented a range of programmes and projects to deliver on defined business outcomes.
Service Transformation
IQS were engaged by a UK wide police force to accelerate the pace of change within the IT department. With our specialist IT Transformation skills, we worked with the Director of Capability & Resources, CIO, CTO, and the senior leadership team on the IT Transformation Programme.
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Often times our clients have everything they need to succeed, they just require the resources and support to make a strategic jump. We worked on this project for several months and the end result was truly spectacular. By ensuring consistent and transparent communication, our client was able to progress by leaps and bounds.
Public Sector
Higher Education
IT Transformation
Clients often approach Innovative Quality Solutions with a general idea of what they need, and this project was no different.
The University of Cambridge is a top 5 globally renowned Russell Group University. IQS worked with them to accelerate the pace of change within the IT department. With our specialist IT Transformation skill set, we worked with the CIO and his senior leadership team on the Transformation Programme across five key projects.
Higher Education
Global Expansion
Over an intense 4-month period IQS worked closely with the Chief Operating Officer (COO) and colleagues across at leading UK Russell Group University to develop a University-wide IT strategy and IT Operating Model.
The strategy was developed primarily to answer questions raised in recent assurance exercises from EY, RSM, including a maturity assessment from KPMG to develop the future direction of travel for IT and operating model.
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The IT strategy was the final ‘supporting strategy’ of the overall University’s strategy and growth plans.