The IT Function in the Digital Age - An Introduction

Updated: Dec 6, 2018

What does digital mean for the IT function, and how can your IT function transform to adapt?

The identity of IT within an organisation is amid a seismic shift.

The identity of IT


IT within an organisation is amid a seismic shift thanks to the myriad developments in technology, consumer behaviour and business best practice. These developments include:

  1. The increasing desire for an Optimum, Uncompromised Technology Experience for staff and customers ‘anytime, anywhere’

  2. The emergence of the Internet of Things – the blurring of the physical and virtual world – allowing the IT landscape to grow dramatically. This ranges from the ubiquity of smartphones and tablets to developments in wearable technology and smart buildings

  3. Increasing enthusiasm for Computing Everywhere and Advanced Analytics equipping organisations with the ability to manipulate, interpret and make informed business decisions based on Big Data from countless and increasing sources

  4. The Consumerisation of Technology shifting the balance of power away from IT as other parts of the organisation have increasing autonomy over IT spend

  5. Developments in Social Technologies and changes in Workplace Demographics and Attitudes enabling staff to demand more organisational transparency and the democratisation of data

  6. The proliferation of data and connected devices increasing the threat and consequences of cyberattacks


IT, within an organisation, is amid a seismic shift thanks to the myriad developments in technology, consumer behaviour and business best practice

The Business Impact


In this new digital era, businesses are asking whether their IT function can meet the expectations of its organisation and customer base whilst maintaining a focus on current priorities around security, maintaining BAU and managing technology risk. Whether IT matches this expectation and continues to deliver value rests on its ability to overcome the following challenges:

  • The need for IT to act in two speeds

  • The governance of Shadow IT

  • Managing IT demand/supply through Business Relationship Mgt

  • Breaking Organisational Silos

  • Business Process Reinvention



The changes described above form the base that defines the digital business age. To enable today’s enterprises to focus on current priorities around security, maintaining BAU and managing technology risk, they need a dependable service partner to drive their technology needs in this ever-changing digital economy.



IQS’s technology advisory expertise combined with the innovative service offerings can help enterprise propelling them towards digital transformation.

My second blog in the series will focus on the Digital IT function of the Future and the factors affecting the Digital IT Function. How the IT function must adapt to meet the changing demands of its stakeholders in a digital world will be covered in my third blog post.



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